BusinessForge is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA). This policy explains what information we collect, why, and how you can exercise your rights over it.
What Information We Collect
Contact form submissions: your name, email address, and the content of your message.
Order and account information: when you purchase a kit, we collect your name, email address, and billing details necessary to process the order and deliver your digital files.
Payment information: we do not store your card or banking details. Payments are processed directly by PayFast, our payment gateway, under their own privacy and security terms.
Cookies: our website uses cookies to remember your preferences and understand how the site is used. You can manage your cookie preferences via the consent banner shown when you first visit.
Why We Process Your Information
We process your personal information to:
- Fulfil and deliver your order
- Respond to enquiries submitted via our Contact form
- Maintain accurate business and financial records as required by law
- Improve our website and services
Who We Share Information With
We share limited personal information with trusted third parties strictly to operate our business:
PayFast, to process payments securely
Our web hosting provider, to store and serve our website and order data
Our email delivery service, to send order confirmations and respond to enquiries
We do not sell or rent your personal information to any third party.
How Long We Keep Your Information
We retain order and financial records for as long as required under South African tax and business record-keeping law. Contact form submissions are retained only as long as necessary to resolve your enquiry.
Your Rights Under POPIA
You have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information, subject to our legal obligation to retain financial records
- Object to processing of your information
- Lodge a complaint with the Information Regulator (details below)
To exercise any of these rights, contact us via our Contact page.
Security
We take reasonable technical and organizational measures to protect your personal information against loss, unauthorized access, or disclosure.
Complaints
If you believe your personal information has been mishandled, you may lodge a complaint with the Information Regulator of South Africa:
Email: POPIAComplaints@inforegulator.org.za
General enquiries: enquiries@inforegulator.org.za
Toll-free: 0800 017 160
Address: Woodmead North Office Park, 54 Maxwell Drive, Woodmead, Johannesburg, 2191
Changes to This Policy
We may update this policy from time to time. The current version will always be available on this page.
Last updated: 2026/08/17